Frequently Asked Questions
✨ How long will it take for my order/s to arrive?
Our shipping days are Monday, Friday, and Saturdays. Schedule might change depending on Federal holidays.
✨ What shipping supplier do you use?
We currently use USPS priority mail or first-class mail depending on the weight of your order/s.
✨ Where is my tracking number and how can I track my package?
After you place your order, you will receive a confirmation via email. Once we prepare your package and create a shipping label, you will receive a tracking number via email. You may check your shipping status with USPS.
✨ I received my Crystal but it is damaged, what can I do?
We try our best to ensure that you are 100% satisfied with your order/s. All orders are professionally packed although we understand that accidents happen. Insurance may be requested at an additional cost at a very affordable price which covers damages and lost packages. However, if the shipping insurance is not included, we are not responsible to any damaged or missing packages
✨ How do I request shipping insurance?
You may contact us in regards to all shipping insurance questions and request. We will reply within 24 hours of receiving the message.
✨ I received my order/s and there is nothing wrong with it but I do not like it, can I make a return or an exchange?
All of our Crystals, Minerals, and Stones are one of a kind. We are currently not accepting returns and exchanges. We provide a detailed picture and descriptions of all our items on the website and during our Live Sale. Please look at the pictures and read the description carefully before purchasing. If you have any further questions about your order/s, you may contact us and we will gladly assist you.